The star rating system

[Sharon1304]

Apparently a 4 star rating is bad. Why do they have 1-5 if 4 is bad?

[Gillian166]

@Sharon1304yes one of my predictions of this new review system is that hosts will get lower stars, and we will end up even grumpier about reviews.

[Sharon1304]

When did this new system go into effect,and why is it not more wildly known. I am a host, but I recently stayed at an Airbnb. I gave them 5 stars except for overall- a 4. There were some issues. The hosts completely freaked out about it. Now I understand it better.

But they are not yet Superhosts. They should remove anythinbg below a 3 in the rating system. What is the point of it? Sharon

[Bes175]

Why do they have 1-5 if 4 is bad? [OP[

In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status. On top of that, Airbnb could permanently remove a listing if the average drops below a 4.3-star rating! Because of this, receiving a 4-star review is very damaging to a host

Listings with an overall rating of under 4 stars are almost unheard of. This is encouraged by Airbnb who push their hosts to maintain high ratings. With this incentive to keep ratings high, 86% of listings analyzed had a rating of at least 4,5

[from the internet]

[Sharon1304]

When did this new system go into effect,and why is it not more wildly known. I am a host, but I recently stayed at an Airbnb. I gave them 5 stars except for overall- a 4. There were some issues. The hosts completely freaked out about it. Now I understand it better.

But they are not yet Superhosts. Airbnb should remove anything below a 3 in the rating system. What is the point of it? Sharon