resolving my claim for damages and escalating that complaint

[Rebecca2191]

I have been trying to get my claim for damages and theft resolved by AirBnB since the beginning of January 2024. I have submitted all the paperwork.

They keep asking for the same stuff and I'm constantly dealing with different staff members.

I'm the one being treated like a perpetrator (not the rubbish guest who broke, stole and did did drugs in my apartment).

Everytime I call i get a disinterested representative.

Can someone from Airbnb comment on this thread a take some responsiblity for this?  And help me get the money I need to pay for stolen and damaged items? As well as pay for the additional cleaning and repair services.

What's happened to your customer service. A few years ago it was excellent.

[Helen3]

Hi @Rebecca2191 

what a horrible experience 

this a community for hosts and guests Airbnb doesn't comment here . 

you could raise this on their social media ??