Hi,
This morning at 07:17 GMT i received an e-mail stating that my listing was being suspended for 30 days following a violation.
The violation was the discovery of the word 'parties' in the 8th paragraph of the description, which has not changed for a out 8 years! For this, all my future bookings have been cancelled. Guests started to e-mail me from 07:24 this morning. 7 hours, 3 long phone calls, 3 unanswered e-mails to a special e-mail address that was given to me by customer support and several apologetic messages to guest later, I am no further forward.
This is VERY VERY stressful and I feel that my integrity has been trashed.
I understand that some people have breached COVID rules that have caused some negative press for AirBnB, but to suspend with no warning and a black hole as a means of reply is simply unacceptable.
Has anyone else had the same experience? If so, how did you resolve it?
So much for super host status!
Kind regards,
Adam