I am in a really weird situation, and wondering if anyone else has experienced anything, anywhere near this weird.
I had my house wrecked by a tree, so my insurance hired a third party vendor to find me accommodations. After some hoops, and bouncing around to a couple spots, we finally we settled in a spot for a few weeks. From there, still unable to return to our house, there was an extension in this home. Everythings all good.
Then came the end of Feb. We were supposed to be out Feb 28, but the company that is handling all of my accommodations reached out to the host for another extension, this time to 4/30. Excited, since we would finally know we can stay in a place for longer than a few weeks, we waited. Conversation went around, the host was able to make the alteration, the third party vendor mentioned in the messaging app that they will approve the stay when they get the alteration, everyones good. That was on 2/21. By the end of the day, we were approved for a stay until 4/30.
Early March, maybe the 2nd, I get a call from this third party saying my insurance never approved the funds to them (I do not know the exact ins and outs of the deal this third party and my insurance have, so figured they just figure this stuff out since that what they were hired to do), so they cannot have me staying in the house anymore. Confused, I asked where they would send me, they said they didnt know, just not there. So I wait to hear what the next step is.
Five days later, I am contacted by the lawyer for the third party company, telling me they believe I authorized this somehow (the third party was setup as if it was a business trip, so all handled by them), and that I need to leave the house or pay for the next two months out of my own pocket. Stunned, I told him thats crazy, you guys booked this, and I have screenshots showing where you agent explained they will accept this extension, IN CONVO with the homeowner as well. It was the whole reason the homeowner made the change was because of this assurance. The homeowner even had to move around another renter that booked after my original stay in the house, which they graciously did, and had them put up in another of their properties. There were big changes the homeowner had to do after this company told him they would approve this. I didnt hear anything after that.
Today, I am contacted by Airbnb stating they are going to have to cut my stay short, BECAUSE OF A FINANCIAL CONCERN BETWEEN MY INSURANCE AND THE THIRD PARTY COMPANY. The stay is paid for by the third party company through 4/30 already. They had no concern for over a week after they booked it, but threw a fit over a week later about some confusion with my insurance company. Now, Airbnb is attempting to kick me out of the house because this third party company, in their deal with my insurance, didnt get reimbursed somehow.
Again, Airbnb is going to kick me out of the house, because a random third party company did not get paid in a separate deal for my stay here. I have this in writing that their concern is the fact this company did not get reimbursed, and they will have to cut my stay short because of this, OR I pay the remained out of MY pocket. (fyi, its an extremely expensive area, properties are VERY scarce right now, and this is around $400/nt. My total expense, to me, would be somewhere in the $18,000 range. Clearly, I cannot pay that, but this third party company and my insurance have already been doing it for a month already.)
So my question to anyone here is (and Im already seeking legal advice), what business is it of Airbnb as to what the deal is between a random third party company that paid for this stay, and how that third party company gets paid via my insurance? How can Airbnb dictate the terms at which I can remain in the building over some contact issue between the booker and an insurance company? Where does Airbnb ever fit in the mix between an insurance company and a third party vendors' contract together?
Kinda confused on this one. Anyone heard of this, or know where in the Airbnb terms that they are able to meddle in or enforce the will of random outside companies?
Edited, bit more clarification