Cancelled by guest but still staying

[Nina1318]

Hi my guest could not find the place as THEY had written the address wrong, and sat in a car park for an hour unfortunately I was out of service for that hour and so they rang air b&b and cancelled the booking but I got back to them just after and explained where they needed to be so they never mentioned cancelling and our in the property now and after showing them their mistake on the address they are now happy. However I’m not sure how I get airb&b to pay me now as also been fined for not getting back to them sooner ?? Hope this makes sense x

[Emiel1]

@Nina1318 

Airbnb must reinstate the reservation, otherwise the guests must leave.

The dates are probably blocked now, as Airbnb performed the cancellation ?

So then the guest can not even rebook.

Contact Airbnb.