Some years ago, Airbnb set the default notifications to OFF when getting messages from hosts or guests. This is a problem because most people do not change the defaults and now it is impossible to reach a lot of our guests. They never seem to know when we've sent them a message. Very frustrating.
I feel that the default settings for text and email notifications should be:
--ON for personal messages from Hosts and Guests
-- OFF for promotional messages
Does anyone on here have any idea how to get constructive suggestions like this to anyone at Airbnb who actually can take it further?
I just wrote to Support -- yet again -- to request help because I cannot reach a guest who needs her arrival lock codes. Support wouldn't have to deal with this nonsense if someone could please just change that one little line of code.
Instead, Support is bogged down and everyone is frustrated.
Just one of many little things Airbnb could do to make big improvements in functionality. Is anyone listening??