Follow up on the last tenant complaint

[John5494]

After I filled in the complaint form provided by Airbnb's customer service on December 10, relevant departments of Airbnb did not contact me. Now, the property management company (the subject of the complaint) has sent me the cost list and receipt of the damaged goods. What should I do next?

[Linda108]

@John5494   It is a bit unclear what the issue is.  Are you a former guest who has a complaint about the management of the property you stayed at?  Or are you a host and your property managemet company corrected damage on your behalf and is sending you a bill?  If you are a host, have you looked at the Help Center articles about filing a claim?  There are specific procedures to follow.  Do you have a security deposit identified?  Anyway, flesh out the situatiion a bit more and perhaps the hosts on this forum can be of more help.