Hacked gmail account destroyed my Airbnb relationship

Rudy217
Level 2
Galveston, TX

Hacked gmail account destroyed my Airbnb relationship

Several weeks ago a hacker created a filter on my Airbnb email so that all messages were diverted to the trash. I was unaware of why I wasn't getting any messages from Airbnb. Apparantly Airbnb took me off the search pages thinking I was intentionally rejecting communications. I just discovered this problem

and have corrected it. 

How can I get back into the good graces of Airbnb and get my property back on the Airbnb search pages?

 

1 Reply 1
Gordon0
Level 10
London, United Kingdom

How bizarre somebody would have gone to so much trouble to hit your listing, @Rudy217. Anyhow, it appears your place has been removed from Airbnb (when you click on your profile it's impossible to see details of your listing). 

You'll need to get in touch with the Airbnb Gods (customer service) and see what can be done. 

In the meantime, you might want to consider using the app for more timely communications.