@Mike-And-Jane0
Ouch!
While I find your comment funny, let's face it, the review/ratings system can come as a bit of a shock to new hosts... It is hard at first to get your head around why one bad rating can make such a big difference when all your other ratings are great.
Meanwhile, I have been trying to explain basic maths (and I am not good at maths, but this is really BASIC) to another clueless CS rep: https://community.withairbnb.com/t5/Hosting/Superhost-stats-Is-anyone-else-seeing-something-weird/m-...
My ratings say I am online for Superhost status. The stats on my dashboard say I am not, by a long stretch. When trying to get this glitch sorted, CS rep tells me that 2+2 = 3 and then treats me like a dimwit. As you can imagine, I did not take kindly to that.