@Maria2401 I'm here in the UK where the BBC and the Radio 4 programme You and Yours is based.
I called Airbnb last week about an issues with a guest last week and got through in 5 minutes. Before that I haven't needed to contact them since last year so can't comment on wider issues around what their service has been like during Covid. If you want to pitch a story to the Beeb just do a search on these forums...lots are complaining about difficulties getting through.
A much more interesting consumer story would be the Airbnb welfare grants it gave out - allegedly to long standing superhosts with one or two listings who had lost all income - but which mysteriously in many cases ending up going to US hosts (a third of the total given out across the world) many of whom had only hosted for a year or so, had multiple listings and others sources of income), rather than going to poorer hosts in tourist areas in countries without welfare systems who were completely reliant on Airbnb income.
What do you do for the BBC out in Texas? And what issue are you encountering with Airbnb -perhaps the community here can advise?
