So I recieved this 1 star review with the guest saying he was annoyed because he couldn't smoke and got a 5 days suspension.
I contacted airbnb and told that all the last guests were giving me 5 stars because i renewed the house and bought new forniture, and i recieved this 1 star review just when my average was constantly going up
They told we will remove the review but the suspension will stay because it's automatic and it's not in their power to lift it
So they removed the 1 star review and waited 5 days, this is the sixth day
I recieved a buttong on my email "rectivate your listing", i click on it and nothing happens, i just see my calender from the guest point of view(!?)
Also on my home page i have "reactivate your listing, updates needed to get back to hosting"
I click on it and i see my prices anf my calendar, as if I'm a guest!?
Any help would be appreciated thank you