Hi everyone,
I'm prompted to start this conversation on two topics (as per subject line) because for over a week now I've been trying to switch OFF instant booking from one my listings.
Because I've been unable to make the change on the platform, I had to snooze the listing to avoid any new bookings. However, having reached out to Airbnb -first the 'bot' online, then a telephone call, I'm no closer to having the issue sorted.
What's the current time-frame for Airbnb to respond to matters such as switching off the instant booking option?
The reason I raised the "delayed responses from Airbnb support" stems from my experience of having to wait over nine weeks before having a matter sorted because of a falsehood by a guest that was life threatening.
Airbnb's response in the first fews weeks was to deny the statement breached their conditions, then it was ignored for several weeks, despite reminders.
Anyone with similar experiences of Airbnb support having extensive delays in responding to requests to switch off instant booking?
Also, I'd welcome comments from other hosts who have had to deal with instances with guests that breach Airbnb's own rules, but Airbnb takes the position of favouring guests and penalising hosts.
