New platform policy shift announcement

[Peta7]

We opened our mail early this Monday morning to find a message from the platform administrators announcing another believed to be undemocratic New Policy update we have not scrutinized as yet and find the following message contents to be rather contraditive:

" If you disagree with the updated Terms, you may terminate your agreement with Airbnb at any time by deleting your account.

Thank you for being a member of our community."

We believe diplomacy could have been beter applied to prevent the confusion when reading this badly written message with the above conflicting statements staring one in the face?

This all leaving us not sure if we should close our account or feel good to be part of the community?

[Sarah977]

@Peta7  Rather like messages from CS that read,

"First of all, let me express on behalf of Airbnb how much we appreciate your great hosting and Superhost status. It's hosts like you who help make Airbnb the successful platform it is.

As to your damage claim, we have determined that you are not eligible for compensation. This is our final decision."

[Christine615]

Corporate has been pretty tone-deaf on customer service. I was in a planning session for entrepreneurs before the pandemic hit. One of the presenters talked about companies that get it right, and some that don't. He said, "one is in the hospitality business," and two people said "Airbnb." Sigh.

I really wish we would get more "thank you's" and more changes based on our lived experiences instead of " someone, somewhere messed up so we're changing the rules for everyone."

The moderators on this board are fabulous. Maybe they should be consulted about how and when to make TOS changes since they hear from us more than corporate does.

And by the way - it's against the TOS to have a fake address and fake reviews but #ghosthost is not only still up (with 13 fake reviews, more than before) but has added another listing showing the same fake location on the map.

So what is the point of having any TOS at all?

[Mike-And-Jane0]

@Peta7 Having read the Ts&Cs this is a standard email Airbnb terms require them to send. They are not going to negotiate with millions of guests/hosts so the only thing they can do if you don't like their terms is to invite you to terminate your account.

There is nothing whatsoever contradictory is thanking you for being a member of the community and inviting you to leave if you don't like the rules of said community. 

[Peta7]

Diplomacy is believed to be an all important factor in any well run bussiness especially when considering Global concerns, and here is another fine example of this apparent lack of diplomacy and or sensitivity to be found in platform contents: "Project Lighthouse.....Since 2016, we’ve removed 1.3 million people from Airbnb for declining to treat others without judgment or bias—but there’s still a lot more work to be done" 🙂

[Gillian166]

it's just a small step in the authoritarianism trend, you will comply, you will not question, and if you don't like it: go back to your own country!   or: resistance is futile.... 
Ok, maybe not that bad but it def has those vibes. I get it, they can't negotiate with everyone, but the wording used by all these companies (so many of which are left-learning with all sorts of moral posturing in their social media) is a little bit at odds with their supposed ethos.