@Pav271 Guests are always refunded for unstayed nights of a booking when the host gets them cancelled.
And the Airbnb "security deposit" doesn't actually exist. No hold is put on a guest's credit card, you have to ask the guest to pay, which of course most of them refuse to do.
You need your own short term rental insurance.
Also Airbnb customer service is abyssmal. The reps are ill-trained, don't know policy, and often give out completely wrong advice and info.
So sorry this happened to you right out the gate. Apologize to your neighbors if you haven't already, and ask them to please call you no matter what time of the day or night if they see anyth7ng suspicious going on, or the guests are disturbing them because you certainly don't want these kinds of guests.