I would like to put on record my deep displeasure with Airbnb and the support I have received these past few days. In less than 24 hours, I had two canceled reservations, one of them was made last year, and they canceled the reservation on the guest's check-in day as his son tested positive for COVID.
Worst of all is that in both reservations, the full refund was made to the guests, that is, I will be at a loss.
I understand the situation we are going through, but unfortunately COVID has been around for a few years, I think it's unfair only for the host to be injured, to have this loss. And the guest? And Airbnb? I know that there are no culprits, but the least guilty, in my case, the hostess, is the one who is being harmed!
Airbnb's cancellation policy should change, guests should pay at least 50%, that's fair.
I've been a Superhost for a while and I've never used this community space before, but I came here today because it made me very upset.
See this Airbnb preference for guests, but it's worth reminding Airbnb that they would be nothing without us, hosts.