Hello, after maintaining Superhost status for years, I lost it at the last assessment due to one 3* review (I host long term stays, so every rating really counts). Oh well, never mind...
Since then, all my guests have left 5* and I saw on my dashboard that my rating for the current assessment period (October 21 to September 22) was back up to the 4.8* requirement for Superhost and I was hopeful that I could maintain or increase this going forward.
However, yesterday I noticed my dashboard is now saying the rating is 4.6* for the same period. I haven't received any new reviews in the meantime, nor have any been removed, and anyway, the numbers don't add up. The total for guests who reviewed in that period, including the 3* review, comes to 4.769, so I should have 4.7* at least (or would it round up to 4.8*?). Why is it showing only 4.6*?