@Linda326 I wasn't imagining that those 7 hours were on one call. But still, it's an outrageous amount of time to be left waiting.
I have always had pretty prompt replies from CS messages. Sometimes it takes a few days to get it resolved, but I always get at least some kind of answer within a half hour or so, even if it's just along the lines of "Okay, I'm working on it. I may not get get back to you for a couple days, because I have 2 days off starting tomorrow."
But I also haven't needed to contact them since they let 1900 employees go 🙂
I've found there is also a bit of an art to getting quick responses- you have to state your issue in as concise and simple a way as possible. Bullet point form, short sentences, in chronological order of the issue. Long paragraphs don't work. I'm sure they shuffle the easy to read messages to the top of their pile and the long, complicated ones to the bottom. Assume you are speaking to someone who is not fluent in English, which is actually often the case with Airbnb CS, and also that they have a huge workload.