@Katie- Thank you, that's good to know. AirBNB has always taken care of issues for me. I've had an unfair rating removed and a reimbursement for a guest who destroyed a bedspread, two problems which AirBNB fixed easily. There has been a lot of chatter online about how sometimes the company is not nice to hosts, but I haven't experienced that yet.
In fact, the only issue which AirBNB didn't fix was a guest who stole money from my house once, and AirBNB stated that I had to contact the guests through dispute resolution before AirBNB could do anything. That obviously wouldn't have worked, contacting someone who just stole from you trying to get them to admit to it. Not only would they never do so, but this person was somewhat local and could have easily come back to the house and caused an issue. In that case (it was $85 stolen from a locked cupboard) I just let the situation go since I understood AirBNB's point of view. Guests who commit premeditated crimes against hosts, and get away with it, is a broader issue which AirBNB has struggled with over the years.