Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Till210

Hemeras Boutique Homes is selecting the best co-hosts in Tenerife.The selected hosts will have to take care of all the local operations: check in, cleaning, laundry, maintenance and guests support.We will take care of all the online activities. We are off... Latest reply by Emilie

Hello.It was my first week of bookings, and I got a couple requesting a trip approval for 3 weeks. They had no verified ID, so I asked them to do this first. They also had no reviews and were from out of country. Cautiously, I accepted their request, bu... Latest reply by Gillian166

We have had some guests that now want a full refund for their stay. There saw one cockroach per day which they didn’t kill. One of the party members is ‘terrified’ of insects and sees cockroaches as rats. The house is in a rural setting and we have never ... Latest reply by Sudsrung0

I had a deceitful guest who tried to sneak in 25 plus people into my home for a party. They were only booked for 8. Then they put tape over my ring video so we could not see what they were doing. Finally they accused me as being racist and unpatriotic. Wh... Latest reply by Sudsrung0

This is the most weird case I ever ran into. 1. I made a deposit 2.a few days before the trip, email comes from Airbnb that the second part of the payment did not go through.3. I thought it was strange and I wrote to the host4. She responded and confirmed... Latest reply by Huma0

The Townhouse we stayed in had a roof that leaked in multiple places creating a dangerously wet and slippery floor. The host kept promising to fix the problem but it never happened. After days of inaction from the host we contacted airbnb and cancelled t... Latest reply by Kate867

Please advise - my guest wants leave 11 days early as her flat is ready now, and the other people have vacated early. My settings are moderate so I should give a full refund 5 days prior to arrival, but it says nothing about when she's in the middle of a ... Latest reply by Sarah4703

We seem to have a problem which came up with a new listing of our flat we rent out.We live in the UK, have a property in Italy and an Euro account in the UK.Our guests pay in Euros. It seems the money is then converted to GBP and back to Euros to end up i... Latest reply by Tarek12

I've been reading similar stories today and wow, eye-opening. My situation today was that a family party, all adults, checked in, showered, made themselves at home, then after 2 hours sent a message saying they had had to clean everything, were "surprise... Latest reply by Jenny

Hi, we last hosted our huge in France in 2016 and have reviews from then. We now live in Wales and are hosting rooms in our house and so the reviews from France don’t apply. What should I do? Latest reply by Anonymous