Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Sophia and we are thrilled to have you join us. Let's kicksta... Latest reply by Loni56

How do you REALLY feel about guests who return over and over? We don't have a ton-- I would say 10-15% or so. But a few of those get really pushy over time. They begin to settle in to the space as though they are tenants and not guests. Others are lovely ... Latest reply by Debra300

I was just told by help that there was a recent change that restricts cohosts access to accept bookings via mobile devices. Anyone else having this problem??apparently we are supposed to conduct business on our laptop only.I sure hope this is temporary; t... Latest reply by Jonathan1590

I am new to these discussion rooms. I am in Calgary and have two rooms available for AirBnB short term rental with shared washroom. During this pandemic situation I have blocked bookings previously for a year and this summer our province loosened the res...

Hello, Can someone please enlighten me on what you do given Extenuating Circumstance Policy for COVID of Airbnb? I am unable to host because of government lockdowns which are unforeseen in my country (announcements made a day before). When I cancel, Airb... Latest reply by Dianne270

Hi there,Recently, my accountant told me that we have to ask our guest for passport no (if aborad) and Vat details (if Greek) for accounting purposes. I would like to know what if the guests decline? Are they obligated to give it? Have you encountered any... Latest reply by Yongqun0

Guest reserved for a month at a %50 discount, now only wants 14 nights. Do they get any refund? Per night cost is actually higher than monthly discounted rate! They have already been there for 8 nights and want to leave and get a refund. They claim it's d... Latest reply by Jessica-and-Henry0

My guest is asking if they will be refunded service fee. They cancelled with me and booked with someone else because they decided they wanted laundry facilities in their unit and not shared. They are within cancellation period but I don't understand Airbn... Latest reply by Laura5023

I and my family are currently at an airbnb and it's really bothering how unclean our Airbnb is. We are paying cleaning fees for a wipe down..... there's a rug in the living room that's dirty. It look like it hasn't been vacuumed in years. We have a toddle... Latest reply by Sarah977

I have just found a code (sent in June last year) which I should have used when booking a break. I have now booked this break and although I have asked for help regarding how to use this bonus there has been no response. The break has been paid for dire... Latest reply by Anonymous

I have had 2 instances of questions regarding future bookings. It appears the interested party cannot send an inquiry without picking dates. So I get what appears to be a booking request, but they only have questions. Then AirBNB sends me reminders to ... Latest reply by Colleen253