Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Sophia and we are thrilled to have you join us. Let's kicksta... Latest reply by Joy1609

I had a guest have additional people at the house and threw wet toilet paper that stuck to the ceiling and walls.I provided AirBNB with video footage of the additional guests from the exterior of the property and video from the cleaner of the mess they le... Latest reply by Helen427

Hi there - I'm in Canada and had a guest from the UK that was due to be here today but of course due to covid, had to cancel - this was back in August. The guest I believe also had booked this even before covid. Anyhow, on my side, it does say guest has b... Latest reply by Juley0

Hi All I just noticed that in 2020 Guest Compliments showed on reviews (see picture). Now in 2021, it no longer shows, just stars show (see picture). Does anyone have any idea what is going on? Or is this just another way for Airbnb to annoy their supp... Latest reply by BenkaandKeith0

Hi, we are new to hosting and have just had an instant book request but the person has no reviews and no profile picture. Could be he is new to air BnB or that it's dodgy? If I ask questions then choose to decline that feels a bit awkward... Apart from tu... Latest reply by BenkaandKeith0

Hello All. Is there a way of seeing the private message that you sent to a guest ? I mentioned that there was some damage to the floor but it has not been acknowledged by the former guest at all. It seems that we cannot continue messaging privately after ... Latest reply by Colleen253

Hello All- we are new hosts and wanted to find out how many of you take on extra insurance through your homeowners on top of what is provided by Airbnb? Thank you Latest reply by Lorna170

We had some really awful, dirty guests recently who left our place in a real mess - food stains on bed linen, rubbish all over the place, sandy towels on the sofa, very unpleasant things in the bathroom, lights and fans left running. very disrespectful. ... Latest reply by Emma2545

i have been trying for 2 months to get a response or anything close to it from the customer service about an issue and they keep ignoring me .i have spoken to dozen of representatives written dozens of emails , and all of them with the same answer: i do... Latest reply by Emiel1

Let me start by saying that the Reviews/Ratings System is totally flawed. In my case, there is are guests who complain about Airbnb's App design that doesn't allow them to visualize the total property so that they can make an educated decision as to book ... Latest reply by Ann72

I have a 1 star review and their verbiage says "renters beware" The only reason i received the 1 star was because during their stay a mirror was broken and i had to request the $100 from them. They declined and wrote a lying review. All messages show it w... Latest reply by Anonymous