Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Sophia and we are thrilled to have you join us. Let's kicksta... Latest reply by Rebecca

I recently had a guest stay at my place and for whatever reason they were not happy with the stay. They never reached out to me but called customer support. After hearing from support, I again reached out to the guest noting that I was surprised (as I did... Latest reply by Lou-and-Keith0

What is going on with airbnb customer service?? I have been a host for 7 years and never in my life have experienced this outrageous service!I have an issue for 3 weeks!!! And nothing has been done to even try solving it! I have been calling and writting ... Latest reply by Karen2949

There were no problems with her until she check out and I asked for feedback, which I always do. I would rather have them spill it to me than to the world. She purchased one of my additional services and in her response she complained that she did not rea... Latest reply by Inna22

After my incident with the guest and the disfunctionalised tv, i feel i hould avoid guests with no previous reviews or low rated reviews. See , one of my reservations have joined airbnb in 2013 and has no ratings, that can mean either he always worked aro... Latest reply by Bora1476

Like many of you, I send a pet fee request after booking. When the guest receives the email, they click the button and it takes them to messages with no way to pay. I've had four of these in the last 30 days. I also had this happen on a recent trip I t... Latest reply by Anonymous

What is the phone number for 'support'?

Hi fellow-hosts,Can I just ask what you’re all doing about guests who ask to change the dates of their stay at the last-minute as they have been told to self-isolate (I’m in the UK)? Obviously, they can’t still come but they’re not actually sick either. W... Latest reply by Helen427

Hi all, for the first time in over a year I have a guest leaving after stating the house was “filthy, hot, and stinks”. She said she took pictures and video of the property. They said they’re checking into a hotel instead. Im confused because I have a tho... Latest reply by Lisa723

I have been inundated this week with bookings from guests who live in UK Tier 3 areas. Government guidance says these guests are not allowed to travel out of their Tier 3 area, except in exceptional circumstances. A nice little holiday in an Airbnb is not... Latest reply by Alpesh0

I had to cancel a reservation because the host told me after I paid that the location is incorrect. It was in fact 10 to 15 minutes away on the other cost , a different town. So I requested to cancel before the trip. The host agreed. However then he said ... Latest reply by Gregor567