pet fee

Mark1723
Level 5
Irvine, CA

pet fee

FYI I just sent the post below to _yet another_ unresponsive member of the " Airbnb Dedicated SuperHost Support Team."

 

I wrote:

I HAVE REPEATEDLY REQUESTED THAT AIRBNB INCLUDE A PET FEE FIELD IN THE GUEST REGISTRATION APPLICATION.
WHY THIS HAS NOT BEEN DONE IS A COMPLETE MYSTERY TO ME!
AS IT IS, THE ONLY WAY TO COLLECT PET FEES IS THROUGH THE "SEND OR REQUEST MONEY" FEATURE IN THE RESOLUTIONS AREA.
FIRST, HOW AM I SUPPOSED TO KNOW IF THE GUEST IS BRINGING ANY PET(S)?
NEXT, HOW IS THE GUEST SUPPOSED TO KNOW TO PAY THE $10/NIGHT PER PET FEE I WISH TO CHARGE?
I CAN'T, FOR THE LIFE OF ME, FIGURE OUT WHY AIRBNB HAS BEEN SO INTRANSIGENT ON SUCH AN OBVIOUS NEED THAT IS SO INCREDIBLY SIMPLE TO RESOLVE!
_PLEASE RESPOND!_

 

**

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I responded:

I am quite familiar with the resolutions center! Did you even read my post? The resolution center is a really useless and pathetic means of resolving this issue for the very reasons I provided in my prior post above!!

I'm painfully aware that your system "does not allow to add the pet fee as not every guest bring the pet in the listing". THAT'S EXACTLY WHAT I'M TRYING TO GET YOU TO CORRECT!

My problem is that AirBnB, in what I can only describe as foolish decision making, has systematically refused to add a pet fee option to the guest registration form!
God! this is SO SIMPLE! Why doesn't AirBnB get it??

It is irrelevant that some guests don't bring pets! All pet friendly hosts are asking is that there be an OPTION for a guest to disclose that they are bringing a pet(s) when they register, and an option to accept the $10/night fee (or whatever the host wants to charge) for the option of bringing their pet along.

If you need an example, simply look at your competitor; www.VRBO.com who has provided this option for years!

If the intransigent decision makers in your management team are still reluctant to add this feature, _at the very least_ I'd like a good explanation as to WHY this obvious need is not being addressed.

I'm not the only one complaining about this (by a long shot!)
Simply go to
https://community.withairbnb.com
and search on "Pet Fee."

There are _760_ comments! Many from irate hosts who simply can't understand why AirBnB management seems to be so unresponsive that they can't get this simple and needed request implemented!

 

**[Private conversation removed in line with Community Center Guidelines]

21 Replies 21
Fernando1561
Level 4
Sarasota, FL

it's simple, airbnb does not want to put any pet fee at the time of booking, because they know  that this way the value of the booking will rise and airbnb  will lost  10% of their bookings, which in money would be millions, so they leave the pet fee problem to the hosts, which most of the time  ends in claims, ahh and if the guests wont  pay, airbnb neither

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