At AirBnB's suggestion I requested a guest cancel their booking and I offered to refund the fees.

[Tracy-and-Paul1]

Now that my guest has cancelled I can't seem to issue him a refund of his fees.  How do I look after my guests as I don't want him to be out of pocket.

I would appreciate your help.

Tracy 

[Donna15]

@Tracy-and-Paul1, you can do this via the Resolution Center.

https://community.airbnb.com/t5/Hosts/The-Resolution-Center-A-Community-Help-Guide-Request-or-Offer/...

Essential reading for hosts. 

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100