How!!! I have been trying to do this and they don't agree.
First - I made a reservation from December to June - Once I got to the apartment the washer machine and the fridge were not working. It look over a month to get it fixed.
Second - The host told a neighbord (family of hers) to enter the apartment at 6am with a spare key, so while my wife and myself were sleeping the neighbord came in!
Third - I had to replace the front lock key because it broke and she didnt wanted to pay back.
Fourth - Police came once a week to the apartment to check if the host was back from her trip becuase it seemed she had some weird issues.
Fifth - the house had holes in the wall, never mentioned in the listing.
Sixth - She was discriminative with my wife and my service dog.
I asked Airbnb to help me moved to a new apartment. - After I moved the host left a horrible review, full of lies. I provided Airbnb with support and proofs that everything she said was a lie, and guess what? They told me "sorry learn from your comment"
Right now I am staying at Airbnb new reservation and the current host is very scared to even she wants to check up on us every day!
I provided proof that everything she said its a lie - with airbnb support chats and with the chats between the host and myself.
PLEASE HELP ME!