I have had on-going problems with Airbnb, as a host. There software is full of bugs. There 'customer service' handlers are often ignorant, simple, incapable of understanding problems, live in America and think that the system should be the same for everyone (not country dependent) and unable to solve problems.
Any organisation the size of Airbnb should have a clear, effective and transparent Complaints Handling Procedure for complaints against them.
Airbnb misleds their customer base.
Airbnb misrepresents the service that they offer.
Airbnb incorrectly promotes Host properties by mis-placing their properties.
Airbnb incorrectly promotes Host properties in terms of pricing - they advertise incorrect prices.
Airbnb mapping software is seriously flawed - properties disappear from exact locatity map displays
Airbnb's algorithms for deciding which properties to display first (on the left in photo) is supposed to be random, but it clearly isn't
Airbnb is not what it purports to be and there appears to be no recourse.
Hosts are reliant on Airbnb's software working accurately and for complaints and problems to be resolved in a timely fashion. Currently this is not so. The risks of using Airbnb are significant.
Airbnb can not be relied upon.