Please take this poll: http://goo.gl/forms/7otIJChX7d
I have seen a common issue posted on the Community Center which happens with several hosts on Airbnb and that is with the number of guests people book for and the number of guests who show up at the door. This is often a result of 1) a guest trying to "sneak" in extra guests because the host charges extra per person over "X" amount or 2) some guests feel that children should or are not considered people/guests.
Airbnb states that, ""You need to disclose the total number of guests accurately when making reservation requests, including infants and children (Travelling with children)." Now most people would not even know where to find this and it is not on the booking page when you choose the number of guests.
Airbnb needs to change the way guests book when it comes to inputing the number of guests. By guests showing up at a host's listing with more people than the host is expecting puts the guest and the host in a difficult position. It is essentially starting the Airbnb experience out as a negative experience. Any number of things could happen including 1) the host turning the guest away or only allowing the number of guests in that were booked or 2) putting the burden onto the host by now having to charge for extra guests. This is not good for the Airbnb brand and you can bet the host will not be getting a favourable review even though the situation was not their fault.
I would like to see Airbnb add a box for the number of children that will be staying just like the airlines and hotels have on their sites. This would also help out for those hosts who have not checked off "Family Friendly" as the search would not even show their listing if the children box is filled out.
What are your thoughts and experiences of extra guests showing up at your doorstep? Should this be something that Airbnb should implement or leave it as it is?
Please share your thoughts below AND complete this quick 2 question survey: http://goo.gl/forms/7otIJChX7d (Results of the poll are here: https://goo.gl/9lTWbD)
Here are a couple of examples of what Airbnb could include: