I suppose you are trying to cancel a confirmed reservation and suffer the penalties ?
Obviously it is difficult for other hosts to test out this function as most of us try to avoid this situation.
I get this far:
- Go to my reservations - click change or cancel
- Click on cancel reservation
- Arrive at the page where I select a reson. At the bottom of this page, there is a next step and I do not want to continue for obvious reasons.
I suggest you use the laptop version of airbnb and Chrome browser.
Still no success - clear your cache on your browser until time immemorial.
Still no success - contact airbnb.