I recently had three male guests who were just professionals working in the city. They were just doing accomodation hopping instead of renting a place. The problem is that they left my place totally unclean - soiled toilet, unwashed utensils from breakfast, half filled wine glasses from prior night and garbage in the bin without even using the garbage bags provided. The checkout instructions were clearly mentioned including where to leave all the garbage for the building. Instead one week's garbage was left in some Tesco bags in the terrace and kitchen. The sofa bed was open with strewn beddings, the bedroom was just ok, the place was not even vacuumed or dusted sicne a week and few items like iron board were lying in living room. It was not a good experience doing extra cleaning up for all this. I would like to make a claim from the deposit.
The process says that the claim needs to be made within 14 days. The timeline for review is also 14 days. Can anyone advise whether the claim and review are sent at the same time to the guest or not? If I make a claim now and it reaches them, they will be tempted to ruin my review which is also due in 14 days. They will know that I have mentioned the above in my review and hence would possibly change their review to protect themselves. I dont want an adverse review to be published for no fault of mine.
