English Language Archive

You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews are so important. They not only impact the success of your business, they’re also really personal. We know you put a lot of thought and care into your hospitality and that it’s fru... Latest reply by Bhumika

I want to disconnect my listing from Beds24.com channel manager, since I am not using the manager anymore.I want to add a new listing, but your system not allowing me to do it on airbnb web-site but through beds24.com (which I stopped using) Latest reply by Tabatha19

I recently had a guest who drank quite a bit and then tried to kiss me. This happened on two occassions over a week of his stay. The first time I was so shocked I just ducked his advance and left it at that. The second time I called his behaviour out... Latest reply by Mike-And-Jane0

I stopped using one my my internet service providers and need to change my email address. They Airbnb system thinks my new email address already exists (it is my other longstanding email addy) and won't let me use it. Without changing to the new email ad... Latest reply by Stephanie

I've been splitting Airbnb earnings with my roommate. She's moving out at the end of December. When I go to file my taxes by April 15th, I'll be responsible for all the taxes since she obviously won't be there. Therefor, I wanted to know if anyone has an ... Latest reply by Stephanie

Hi Everyone,I am Tim and I am about to list my property for rental. My girlfriend and I have another property which we are currently hosting together on a seperate account (her email address, and airbnb login)All fine and dandy - we both login to the sam... Latest reply by Stephanie

After 1 phone call asking about a potential guest being hesitant to verify her ID I was told by the first airbnb staff memeber I spoke to that "even if the credit card information goes through, the reservation would be eventually cancelled untill or unles... Latest reply by Stephanie

I've encountered several instances where i've put my apartment up for rent and after some research it becomes apparant that some last-minute bookings are being made by prostitutes. I've come to this conclusion after cross-checking their stories and aski... Latest reply by Stephanie

When I send my guests the combination to the front door lock of my home, I include check-in and check out times - in bold. These times are continually ignored. Today, I had guests arriving (My posted check-in time is 4PM) - when I went over to the house a... Latest reply by Stephanie

We just lost Super Host status because of this. We have the requirement clearly listed on our Airbnb pages. A guest that booked refused to send us her email address or ID. She did not want us to know her address, age or any identifying information which s... Latest reply by Stephanie