@Paige4 Just took a quick look at your listings. I noted that the 1891 Remodel and the Manitou Springs listings each had a host cancellation. I could not tell if they were within 12 months of April 1, but if they were, that would be the reason for not getting Super Host status. Hopefully they will drop off the radar by the July 1 assessment date. if you haven't already, you might want to read this link on host cancellation penalties:
https://www.airbnb.com/help/article/990/how-do-host-cancellation-penalties-work
Also here's a link for Super Host requirements:
https://www.airbnb.com/help/article/829/how-do-i-become-a-superhost
As for contacting Airbnb, here's another link describing all the ways to get in touch:
https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...
Good luck! Your reviews say you have a very successful career on Airbnb!