// Not receiving payouts, not getting Airbnb support?

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Pacific-Azure0
Level 2
Puntarenas Province, Costa Rica

// Not receiving payouts, not getting Airbnb support?

Hello and hopefully someone can help or advise. I haven't received my last 3 payouts from Airbnb. I've contacted my local bank here in Costa Rica and they've explained the issue is that the wire is missing the Ordering Customer or the information of the Ordering Customer is inaccurate when the wire is sent. I just can't seem to get any help to explain this in order to resolve the issue.

 

I been contacted by a "Payments Specialist" and he abruptly closed the support case.

 

If anybody has any advice or help, I would really appreciate it.

 

Thanks so much!

1 Best Answer
Pacific-Azure0
Level 2
Puntarenas Province, Costa Rica

Hello,

My problem has been resolved. The problem is BCR they are a terrible bank to work with. They decided that the way Airbnb sends the funds is missing the "Ordering Customer"  in the wire's format. So without any notice whatsoever to their customers they've sent the funds back to Airbnb. I've changed my default payout method to another bank here in Costa Rica and the funds are coming through. 

 

To fix this you need to call BCR's department of International Commerce. This is their number: 2287-9044. Ask them to email you the transaction receipts of the funds they've returned to CitiBank which is Airbnb's payment processor. Send those receipts to customer support so they can track the funds. Be patient and they will resend the funds. Important thing is to change the payout method. 

Hope this helps.

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25 Replies 25
Quincy
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Pacific-Azure0, that's great to hear. The team also made me aware of this. Hopefully, they can solve this for you! 

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Pura-Vida-Surfers0
Level 2
null

@Quincy I'm experiencing the same issue for over a month now.  I've done the exactly things pacific-azure explained and still haven't had my funds transfered to me.  A week ago support told me they were able to trace the funds and see that they were returned to airbnb and would be resent to me.  But I still have not recieved anything or any new information. 

Quincy
Online Community Manager
Online Community Manager
London, United Kingdom

Hi there @Pacific-Azure0, thank you for sharing this here. I will pop this over to the team so that they can look into this for you. 

 

Quincy 

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Dyanne6
Level 2
Toronto, Canada

Quincy,

This is terrible. How can we pay our bills and continue to operate our houses when Airbnb is not helping us with this issue. I've been trying for a month now only to be transferred to another department. 

HELP!!!!!!!

@Dyanne6 

dyanneostrander1@mail.com

listing Casa Coco, Nosara Costa Rica

Pacific-Azure0
Level 2
Puntarenas Province, Costa Rica

Thanks @Quincy appreciate your help. I've received a call this morning they are going to initiate a trace to the funds. I hope this matter get resolved soon.

Thank you!

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