Understanding the new Aircover "Get-What-You-Booked Guarantee"

Nathaniel129
Level 2
Los Angeles, CA

Understanding the new Aircover "Get-What-You-Booked Guarantee"

As a host should I be concerned about the new "Get-What-You-Booked Guarantee".  I have a great place and I pride myself on the maintenance, but it's easy to see how a one "bad apple" guest might claim days after the stay has ended that the ice maker wasn't working, and even though they never contacted me about the issue Airbnb will issue a refund.  Is that how this works?  Who determines if a refund is being issued and is there an appeals process?  I keep looking for clarity, but can't seem to find it. 

1 Reply 1
Kate867
Level 10
Canterbury, United Kingdom

@Nathaniel129   The link below is the new policy.  It is my understanding that the guest must still initially report the issue to you as soon as it arises and give you a chance to resolve it within a reasonable amount of time.  Reporting something after check out, without notifying and discussing it with you first is unlikely to get them a refund unless it is an actual check out or last minute issue.

 

https://www.airbnb.com.au/help/article/2868/rebooking-and-refund-policy

 

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