delay in payout with no feedback from Airbnb

Nadia901
Level 3
Lviv, Ukraine

delay in payout with no feedback from Airbnb

Dear colleagues, I am a host from Ukraine and work with Airbnb for 8 years, never had any serious problems. However, they have recently stopped transferring payouts to me, one of them being due for 10 days now. Nothing has changed in my layout and I know that some other Ukrainian hosts are getting paid. I have written to the customer service several times, but they ignore the request, saying that I have already applied regarding this issue. I call them daily, but all they say is that my issue "is being studied". I have quite a number of upcoming reservations and I really cannot afford working for free now. I hate to bother the guests, of course, as they have paid their money and should receive services. Did you have such a problem and what would you recommend to do? Thank you very much in advance for your support!
 
173 Replies 173
Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

@Nadia901 It's being looked into, yes! I do not have any updates at this time I'm afraid but we'll give you a shout should that change. 

 

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Jacob647
Level 2
null

Hi Emile, 

 

Would you please have a look at my thread https://community.withairbnb.com/t5/Help/I-won-an-appeal-from-deactivation-due-to-consumer-report-th...

 

I would really appreciate it. I have tried everything to get my account reinstated yet again after I had already won my first appeal and now Im at the end of the line. 😞

Mike-And-Jane0
Level 10
England, United Kingdom

@Catherine-Powell On the 14th June you said @Nadia901 's problem had been escalated. Over a week later and it is still not resolved. Now I accept I am impatient but I think that a host in a country at war deserves better treatment. Nadia has now been without payments for many weeks. Is this ever going to get fixed both at an individual level and more generically?

Inna344
Level 2
null

@Emilie Good morning to everyone! I also have troubles with the payout. I am new to Airbnb and rented property is outside of Ukraine but payout method which i mentioned is Western Union, Ukraine. I have 2 guests, women 65 and 85 years old. And the payment didn’t come. Help desk just forwarding my request from one person to another who is, as they say, in better position to solve my problem. All what they say -payment will come 1 business day after check in, but soon will be a week and I am afraid I will have the same experience as other Ukrainian hosts here.. Today another operator connected, told me same general phrases and after few hours informed me that they will continue to work on my case on 25th June… 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

@Viktoria100 @Елена212 @Olha32 @Наталья157 We've passed on your cases to the team as well, I will follow-up with each of you via Message if I get any more updates! 

 

Thanks, 

 

Emilie

 

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Елена212
Level 2
null

received payments

Claire1328
Level 4
Portsmouth, United Kingdom

Contact Airbnb through Twitter. The help desk Airbnb are often terrible. 

Mike-And-Jane0
Level 10
England, United Kingdom

@Olha32 Please have a look at this link

 

It gives the sanctioned banks and certain territories in Ukraine that are sanctioned. Lviv doesn't feature but I wonder if your account was set up in Crimea or the Luhansk and Donekts regions not controlled by Russia before the war.

 

Olha32
Level 2
L'viv, Ukraine

I live on Lviv. Lviv was not controlled by russians before the war. And currently Lviv is Ukraine, not controlled by russians

 

Olha32
Level 2
L'viv, Ukraine

In Lviv)) 

My account is not connected to those territories, and there are plenty of hosts from Lviv who are in the saame situation 

Mike-And-Jane0
Level 10
England, United Kingdom

@Olha32 do encourage any hosts affected to post here. It seems to be working (albeit far too slowly for someone in your position)

Nadia901
Level 3
Lviv, Ukraine

Doesn't seem to be working for me! Almost a month already😕

Olha32
Level 2
L'viv, Ukraine

No. I live on Lviv, my account was set in Lviv

Mike-And-Jane0
Level 10
England, United Kingdom

Sorry -meant to say 'controlled by Russia' before the war

Olha32
Level 2
L'viv, Ukraine

Screenshot_2022-06-19-08-02-44-491_com.airbnb.android.jpg

Olha32
Level 2
L'viv, Ukraine

Screenshot_2022-06-19-09-43-16-616_com.airbnb.android.jpg

Наталья157
Level 2
null

I don't know why my account looks different than others, but if necessary, I can give my e-mail to confirm the above.

Nadia901
Level 3
Lviv, Ukraine

Natalia, if you click on your own profile here in the conversation, your Airbnb profile here looks empty, this is probably the different one from the one you actually use to host. Have a look at the screenshot, pleaseScreenshot_20220619-120545_Chrome.jpg

Natalya42
Level 2
Kyiv, Ukraine

I understood why the account was not displayed right away, the first time I went through the Google search engine, and now through Airbnb
Mike-And-Jane0
Level 10
England, United Kingdom

@Наталья157 Please don't make this your last post. If the information is true (and without seeing your account we cannot verify this) then keep updating this forum regularly. I do believe that @Catherine-Powell is trying to solve the issues for Ukrainian hosts and some are now being paid.

Natalya42
Level 2
Kyiv, Ukraine

i hope

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