delay in payout with no feedback from Airbnb

Nadia901
Level 3
Lviv, Ukraine

delay in payout with no feedback from Airbnb

Dear colleagues, I am a host from Ukraine and work with Airbnb for 8 years, never had any serious problems. However, they have recently stopped transferring payouts to me, one of them being due for 10 days now. Nothing has changed in my layout and I know that some other Ukrainian hosts are getting paid. I have written to the customer service several times, but they ignore the request, saying that I have already applied regarding this issue. I call them daily, but all they say is that my issue "is being studied". I have quite a number of upcoming reservations and I really cannot afford working for free now. I hate to bother the guests, of course, as they have paid their money and should receive services. Did you have such a problem and what would you recommend to do? Thank you very much in advance for your support!
 
173 Replies 173
Galyna3
Level 2
Rome, Italy

@Quincy  @Emilie  Hi there, I host an apartment in Italy and haven't had any payouts since June. I have contacted AirBnB support a lot of times but the only answer I got was that it's related to the sanctions in Ukraine and they don't have any information as to when this situation will be resolved and what we should do for the restrictions to be removed. I am a citizen of Ukraine and live in a territory not occupied by Russian troops. Neither I, nor the apartment I rent out, nor the bank that serves the payments (Unicredit Bank) is under sanctions or arrest. Could you please let me know what I need to do to unblock the payments and how long it will take to get them unblocked? 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Galyna3, apologies for the late response! Has there been no progress on this issue still? If so please let me know and I'll see what I can do to nudge the team on your case!

 

Thanks, 

 

Emilie 

 

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Galyna3
Level 2
Rome, Italy

Hi @Emilie , thank you for your response. No, there hasn't been any progress so far. Still no payouts. I would really appreciate if you could do anything about it. 

 

Best regards,

Galyna 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

HI @Galyna3

 

Thank you for coming back to me! I'll raise this for you on my end and let you know if I have any more info. I hope it gets resolved shortly!

 

Emilie

 

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Galyna3
Level 2
Rome, Italy

Hi @Emilie @Quincy, could you please let me know if there are any updates? 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Galyna3

 

I'm afraid I do not have an update, however from your message I understand this is still not resolved. I will raise this again for you right away, and if I get more info I'll let you know!

 

Emilie

 

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Galyna3
Level 2
Rome, Italy

Thank you, @Emilie Looking forward to some good news. 

 

Galyna 

Nevena32
Level 2
Marbella, Spain

@Quincy 

Hello. Can anybody help me ? I’m a resident of Spain from Ukraine

and I have same situation of everyone here

support says I can have a payouts because sanctions on Russia .

It’s been 3 month since no payout. Can anybody help me please ?

Quincy
Online Community Manager
Online Community Manager
London, United Kingdom

Hi there @Nevena32, I'm sorry to hear this. Let me pass this on to the team for you. 

We are glad to announce our 6th Month of Celebration! Click here to view the line-up!

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Nevena32
Level 2
Marbella, Spain

Hello. Can anybody help me ? I’m a resident of Spain from Ukraine

and I have same situation of everyone here

support says I can have a payouts because sanctions on Russia .

It’s been 3 month since no payout. Can anybody help me please ?
@Emilie

Mike-And-Jane0
Level 10
England, United Kingdom

@Mykola10 hopefully @Catherine-Powell or @Emilie (more likely) will pick up your issue and get some help

Mykola10
Level 2
Kyiv, Ukraine

Five times I wrote to the office in London, two times I talked on the phone with Mae, after that I  got several calls from  Russian-speaking managers and that's all.... the rest is silence

Quincy
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Mykola10, I'm going to pass this on to the team for you so that they can investigate this further. 

We are glad to announce our 6th Month of Celebration! Click here to view the line-up!

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Mykola10
Level 2
Kyiv, Ukraine

Hi Everybody.. It is not the first time I have been contacted by a Russian-speaking manager ...... The last call and message was 12 days ago. After that, a complete ignoring and silence. I do not understand why it is so difficult to explain the reason and how it can be solved. And should I continue to work with airbnb, since the bookings are coming in, but the payouts are not coming in ((

Alex9201
Level 2
Kharkiv, Ukraine

Same story for me, unfortunately, Airbnb just doesn't pay and after 3 months of talking with Support team, adding different payout methods, as they suggested, they finally pointed me out to article about sanctions against russia and belarus, which is especially sucks since we are from Ukraine. So those russian **bleep** bombing our homeland and Airbnb stealing money from Ukrainians, so whom this sanctions against, Airbnb, huh? 

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Alex9201

 

Apologies for the late reply! I'll reach out to the team for you and see if we can get this resolved. 

 

Thanks, 

 

Emilie 

 

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Alex9201
Level 2
Kharkiv, Ukraine

Nothing??? Is this thread is dead? Just like Airbnb is dead these days???

Emilie
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Зинаида2 @Оксана58 @Елена213 and @Ольга154

 

I just wanted to let you know I've just sent you each a message with an update - you can check them by clicking on your profile picture in the top right corner, and going into your inbox. 

 

Thanks!

 

Emilie 

 

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Ольга154
Level 2
null

@Mike-And-Jane0 @Emilie Hi, thank you so much for your help and support. I received all the payouts.

Зинаида2
Level 2
null

Hello. I'm @Ольга154 host from Ukraine for one year. Airbnb delays my payouts 2780$ for 3 months and blocked my host account. I recommend all owners on Airbnb not to take any reservations. I heard Airbnb going on bankruptcy and not going to pay any money to no on. Is it true?

@Mike-And-Jane0 @Emilie 

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