4 MONTHS AIRBNB PROCESS PAYOUT NEVER ENDING PROCESS TO MY ACCOUNT

Rishma14
Level 2
Denpasar, Indonesia

4 MONTHS AIRBNB PROCESS PAYOUT NEVER ENDING PROCESS TO MY ACCOUNT

Previously i made and start conversation with subject PAYOUT PROBLEM FOR 3MONTHS NOT PAID, but after 12days the first comment by Online Community Manager , the conversation is never continue again , this manager says will be in touch with Payoneer to get more info regarding my transaction statuses

 

I have no idea who can help me that's why I START AGAIAN THIS CONVERSATION TO THIS PAGE OF COMMUNITY directly here
since airbnb team from "CUSTOMER SUPPORT TEAM", continue to "AMBASSSADOR TEAM SPECIALIST" and last the "PROCESSOR TEAM" can not process my case within 4months already ..

I have report to airbnb hundred time about my payout which never come from July onward
the reply come from payoneer they close the case WITHOUT founding my order and learning the case 
payoneer only check my payout in june ,, WHY ???...
i sent my email to payoneer about all my discussion that they only finalize my transaction in June but not july onwards

4 months we discuss but  their process only for payout in JUNE ???????
my question is for all booking from july onwards actually

DID AIRBNB REALLY CONCERN WITH MY QUESTION , because i know AIRBNB will report to payoneer when there such this case happened, 
DID AIRBNB WILL TAKE RESPOSIBILITY WITH THEIR SYSTEM ERROR OR THIER VENDOR SYSTEM ERROR (THIS TIME PAYONEER) ???


>>>>>> NOW IM READY TO MAKE A POLICE REPORT, IF AIRBNB CAN NOT FINALIZE THIS CASE <<<<<<<<<

EVERY TIME I TOLD TO THE PIC in Customer support to asking their support ambassador team , and their processor team,, they all well known my case but they really don't care since within 4months can not finalize the issue , also payoneer they can not identify where the money gone ...

my bank institution ask the specific code of transaction but payoneer give the wrong initial and the bank can not use it to identifying 

AND AGAIN , i send all the private ID and bank data to payoneer already 3TIMES..... (AMAZING AND CRAZIEST I THINK).. , 

I ASK TO ALL AIRBNB TEAM TO REPLY MY QUESTION ONE BY ONE CLEARLY TO MAKESURE AIRBNB PROCESS IS CORRECT AND AIRBNB REALLY RESPONSIBLE WITH THESE CASE , AND TO MAKE SURE YOU REALLY UNDERSTAND ALL MY CASE

 

2 Replies 2
Helen427
Level 10
Auckland, New Zealand

@Rishma14 
There are several other recent posts about Payoneer and Hosts having problems with not been paid out so there is definitely systemic problems causing this.

Have a read through ABB using related keywords and take comfort you are not alone.

 

hi Helena 
i think payoneer the worst vendor service for money transfer, , if you have problem they are very slow respond and so difficult even we all give the true information, they start to make it difficult again and again in every step , but the sadness news come from airbnb,  they said can not help even for contacting payoneer they can not do it by privacy reasons ,they don't really helpful for your problem ,, this is so cruel ,, cooperation between payoneer and airbnb and very very troublesome for host who in trouble , not easy and need many many month just for checking our personal data
in others OTA  our account holder can get normal payment and never miss, we use the same account bank