Thanks for the Support
here is the full story
I’ve got a booking for over a month stay. BOOKED for one guests.On the day of the Jack in my cleaning lady, Fell ill, I had to look for an emergency Cleaner. I have contacted the guest straight away and I said and there is an emergency so the flat will be ready a little bit later, but I told her that she was more than welcome to come at 3 pm when Check In is but there will be a cleaning lady in the flat later on. Out of courtesy, I offered her an extra cleaning session during her stay which she point blank refused. The cleaning lady got to the flat at 5 o’clock and finished just after 6:30 pm. I apologise I just apologised once again and she was not happy, later, I realised why. When the cleaning lady was leaving the guest arriving, with another guest and a cat.
I called the cleaning lady checking if everything was okay, and she told me that 2 guests and a cat have arrived!!!
I contacted the person who booked the apartment and asked her very politely what is going on because it was for one person not two guests plus a pet.
She told me that why do I care and it’s OK. The place can accommodate up to 2 people and pets were allowed anyway, regardless that she booked it or not.
I told her that is not okay and I asked her if she would like to pay for the extra cost.
later she has complained about the ‘UNKNOWN’ cost in her review.
Instead, the very next day, the guests moved out, made a huge complaints at Airbnb about I don’t know what.
And now they are getting a full refund.
I’m not only out of pocket, but air b and b is taking my listing off their site.
Also, she was allowed to leave a review which I also find utterly unbelievable. She wrote that the 42 m² is smaller than she thought what 42 square metre was.😁
also, she thought the place was dirty and smelt bad.
bravo air b and b
I found that the person who actually booked it was the mother and the place was booked for the daughter but they decided her boyfriend and a pet cat can come as well.
Air B&B wrote me, didn’t even leave 24 hours to me to answer, after 23 hours they said because I haven’t replied therefore my listing will be taken off and a full refund is an issued to the guest, which I have to pay for. They haven’t even listened to my side of the story, it seems the guests are always right, no matter what they do.
air b and b never complained when as a host made them tons of money!!!