Hi Bhumika and any other host,
Thanks for your response. I have a couple of questions and will appreciate your help. The guests are still staying at my place (in the basement) and we are not feeling safe since I have been accused for something already. I have asked AirBNB to cancel their reservation, but AirBNB is keep saying that our specialized team is working on it. As per my understanding, urgent cases are solved within 48-72 hours. However, I do not understand why AirBNB is taking too long to cancel the reservation? Can you please tell me under which section (code), I can cancel the reservation myself? It has become a nightmare for me and my family, and a serious safety concern. I will appreciate your quick response.
Thanks,
Khizar