Air Cover is a scam.

[CatalunyaCasas0]

I would like to propose an investigation dedicated to Airbnb’s shady practices of wooing new hosts to join while providing fraudulent ‘incentives’: 

Airbnb is driving to increase host sign up, but have no host retention plan and their 3 million Air Cover is a scam. 

While Airbnb continues to encourage new hosts to sign on to their platform, their incentive programmes like Air Cover continue to defraud. Hosts should beware of their 'Air Cover' plan which claims to cover up to 3 million Euros but in reality they defraud their hosts, with completely false denial responses and bogus ‘clauses’ to get out of paying any type of coverage. 

Please review the following case below, one of many similar in 2022 that can be provided - and this is only from one agency. 

The following items were declined for reimbursement these are the reasons for denial:

- Coffee table exterior

**[Private conversation removed in line with the Community Center Guidelines]

LACK OF SUPPORTING DOCUMENTATION? THERE IS A VERY CLEAR PHOTO OF THE BURN DAMAGE. THE PHOTO PROVIDED CANNOT BE MORE EXACT SHOWING EXACTLY THE DAMAGE. SUPPORTING PHOTOS PROVIDED ATTACHED. 

 - Coffee table interior

**[Private conversation removed in line with the Community Center Guidelines]

- LACK OF SUPPORTING DOCUMENTATION? THERE IS A VERY CLEAR PHOTO OF THE DAMAGE TO THE GLASS, THE GUEST ADMITTED THEY MOVED TO TABLE TO ANOTHER FLOOR OF THE HOUSE (down a tight special staircase!) , AND YOU HAVE A REPAIR QUOTATION. WHAT SUPPORTING DOCUMENTATION IS POSSIBLY MISSING? SUPPORTING PHOTOS AND DOCUMENTATION PROVIDED ATTACHED. 

 - Door repair in both doors to terrace and interior.

**[Private conversation removed in line with the Community Center Guidelines]

 THERE ARE SCREW HOLES IN THE DOOR FRAMES AND THE PHOTOS CLEARLY EVIDENCE THIS!!!! THEY ARE SMALL BUT CLEARLY INDICATED IN THE PHOTOS PROVIDED. SUPPORTING PHOTOS AND DOCUMENTATION PROVIDED ATTACHED. 

- Stairs

**[Private conversation removed in line with the Community Center Guidelines]

DOCUMENTATION DOES NOT SUFFICE? THERE ARE NUMEROUS PHOTOS, THE GUEST BROUGHT A DOG, THE SCRATCHES ARE CLEARLY FROM A DOG, AND AN IN DEPTH AND DETAILED REPAIR QUOTATION WITH A PRICE BREAKDOWN FROM A QUALIFIED CARPENTER STATING EXACTLY WHAT HAS TO BE REPAIRED, HOW IT HAS TO BE REPAIRED, AND THE COST OF REPAIR. ALL HAS BEEN DETAILED VERY THOROUGHLY. SUPPORTING PHOTOS AND DOCUMENTATION PROVIDED ATTACHED - INCLUDING THE DETAILED REPAIR QUOTATION WITH COST ANALYSIS AND PRICE BREAKDOWN.

[Katie1363]

It is absolutely a scam / marketing ploy - I'm two months into the same situation you found yourself in and there is no support from Airbnb - nothing is set up to actually support hosts.. I'm assuming some day they will be sued for the way they have treated us because everything they claim on their website about Air Cover is a lie.

[Mike-And-Jane0]

@CatalunyaCasas0 I would claim on your house insurance and not waste your time with Aircover. The ts and cs of the damage element are clear that it only pays out at the whim of Airbnb.

[CatalunyaCasas0]

Yeah I get that. I just want to make as many people possible aware that even though you provide EXACTLY what they are looking for,  with all the proof necessary, they still make invalid excuses not to pay and there is nothing you can do about it because their terms & conditions state they can do what they want. It's a joke. They should not be advertising up to 3 million Air Cover because it's a marketing scam. Instead, I will try and get some media coverage with this.