Communication with guests

[Daria183]

Dear Airbnbs! Please let me know if there are any tools of surveys hosts can run with their guests? Or we just get responses and rates from our guests and that is the only source of information I can use to improve my service? Many thanks! I'm new to this, and would like to find out more )) 

[Anonymous]

@Daria183  Airbnb already prompts guests to complete the review process at the end of the stay, and sends email reminders until they do so. As a guest, I would find it superfluous if I was also asked to fill in a survey. However, if you're seeking feedback about a topic that isn't addressed in the rating categories, it's completely fine to write a personalized note to your guests.

If you're an offsite host, I also recommend checking up on your guests within 24 hours of their arrival, just in case there are any questions or concerns that they might have been too shy to address. Not everyone wants to be pressed for feedback, but most appreciate gestures of thoughtfulness.