Hi.. I am a bit puzzled with the payment policy and wonder about adjustment issues I admit I do not understand at all .. in fact, I was really disappointed earlier today when I discovered that the amount I was supposed to receive for the current guest was reduced by 166 eur due to " an adjustment" dating from 2018! , without any prior notice nor reminders from Airbnb, no explanation..nothing..😒 then I remembered that I was not willing to refund the money to a guest who never arrived, never cancelled and who could not justify a now show by any reasonable cause or emergency. Due to that guest, my appartment was not free for other interested clients who wanted to rent. The Airbnb agent I spoke to at the time confirmed that no valid proof was offered by the guest for his no show and that no emergency measures were to be applied and that it was up to me to refund a complete sum. Epilogue - 2 years later?! it is deducted from the sum we are supposed to receive for current guests, no explanation, nothing!? What protection if any, do hosts have, or is all the risk just on us? Has anybody had similar experience? I am considering not dealing with Airbnb at all in future.
