Hello, we just had our first incident where we had our bunk bed side rail broke. It is unclear if that is due to excessive weight or perhaps a manufacturing fault. I would like to avoid solely asking the guests to pay for the damages especially when it is unclear if they are the cause. Wondering if anyone had any luck leveraging AirCover for this type of damage? Any other options if the product isn't under manufacturer's warranty?
Will appreciate any help and advice.