Guide: How to contact Airbnb

Former Community Manager
Former Community Manager
London, United Kingdom

Guide: How to contact Airbnb

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Hello everyone, 


Recently, we've seen many people searching in the community for topics such as "How to contact Airbnb". It has actually been one of the most searched topics in the Community Centre. 


With this in mind, I decided to create a guide to make it easier for anyone to reach Airbnb’s Customer Support. 


Before you try contacting Airbnb, it’s worth checking for a solution on the Airbnb Help Centre


In the Help Centre, you'll find immediate answers to questions about popular topics, including refunds, reviews, payments, and cancellations.


Contact your Host or guest

Communicating with each other directly is often the quickest and easiest way to find a solution between you. Send a message to your guest or Host, or try calling them.


Use the Airbnb Resolution Centre

If you need to send or request money for something that wasn't included in your reservation cost, use the Airbnb Resolution Centre to send or request money through Airbnb safely. We'll get involved if you need help working out the details with your guest or Host.


Using the Airbnb Resource Center

The Airbnb Resource Center is a great resource for either new or experienced hosts. The Airbnb Resource Center offers tips from seasoned hosts, good-to-know updates, and inspiring host stories. 


Contact Airbnb

If you still need help, go to our contact page, and choose a way of communication that best suits you. 




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