@Elizabeth2240
I'm totally confused about this situation. The monthly discount is a percentage, not a fixed amount, so it doesn't matter if the stay is 28 days, 33 days or 56 days.
I offer a 15% monthly discount, so 15% will automatically be deducted from the total price of the accommodation for any stays of 28 days or more.
So, let's say my nightly rate is £50...
A guest books for 28 days = £1,400. With the 15% discount, this becomes £1,190
33 days = £1,650 - 15% = £1,402
56 days = £2,800 - 15% = £2,380
Whichever way you look at it, they are getting a 15% discount, no higher, no lower. The percentage doesn't change depending on the number of nights they book.
I am sure you have already double checked your settings, but just in case...
- Go to your listing
- Click on pricing and availability
- Scroll down to discounts and check there are no weekly, monthly or other discounts applied
- Check you don't have any other discounts or special offers applied
- Check you are not using smart pricing. If you are, can you be sure the price didn't drop? What is your minimum nightly rate set at?
- On the booking breakdown, you should also be able to see the percentage of discount that has been applied.
If you are sure that there are no discounts in your settings and the amount the guests are being charged is below your minimum nightly rate, then you need to go back to Airbnb and fight your case. If it is a technical error, they need to do a penalty free cancellation for you. You might have to be persistent. Airbnb customer services is for the most part pretty rubbish.