Hi Rajan,
My sympathies: I had a similar problem. However, after sending many emails and even letters, they finally sent me a link portal through which to send their requested info. The city is appalling in this regard!
Be careful when you apply for renewal that you don't categorize your listing in a new way. In my case I did and they denied me. Once denied, you have to reapply, pay again, and wait- only to be denied again!! I gave up and lost out on my bnb income. It wasn't til recently that I figured out my error.
Beware of technicalities.
Best of luck.