@Emiel1
I appreciate you may have had a better experience than me. I was a Super Host myself. And I understand that guests may not always be honest and that they might be threatening and abusive.
But what I am deeply uncomfortable with is:
that my Airbnb Support threads asking for help were shut,
my tweets to Airbnb went unreplied,
there is no Formal Complaints Policy in the UK which I thought was a legal requirement,
my emails to Airbnb asked me to send to them for help went unreplied to,
the guests threatened review “to shut my business down” stands,
I was repeatedly asked again and again to give the guest a full refund and in the middle of her UK quarantine period by Airbnb,
the guest messaging me as a
liar,
a fool,
inhumane,
and refusing to tell me the result of her day 2 covid test have not been noted by Airbnb.
I have been repeatedly penalised for not taking third-party bookings
and repeatedly penalised for not taking Travel Covid UK quarantine bookings.
Nothing was done when I reported that a man pretending to book as a woman with the same initials had tried to book my room with a fake story. I was sent a reply (which I have had a lot) from Airbnb, “sorry for the inconvenience”.
And then warnings that my score is down (on one room) and I should be aware that my room won’t be promoted if it happens again.
The list goes on and on. And it means guests who are up to no good or who are unhinged know that they can step right over the line. This last experience left me with someone in my house for a month who was unpredictable daily, angry, irresponsible, dishonest and who in the end tried to sneak out of my home a day early with no notice and no mention of returning my house keys.
These are only my experiences. What about all the other hosts. Its not safe as its currently run when something goes wrong. There is no safety net.