I rented a 2 bedroom airbnb from september 7th 2020-october 7th 2020 for $3,200. After I checked in, I immediately noticed that the place
1. did not have proper stove to cook on and no oven at all
2. second bedroom did not have proper bed. It had sofa bed. The door in between the 2 rooms was a see through door. There was no privacy in between the rooms at all.
3. The sound of ventilation was extremely loud and out of my control to turn off/on. plus I could literally hear every step the upstairs renters took and every music they listened to.
4. The A/C and heating system was not in my control either. The host apparently controlled it.
I immediately contacted the host and told him all the issues listed above and asked him if he could do anything aboht it. He simply straight up told me NO and if I ddint like his place, then I should look for another accommodation that i am more comfortable at.
So then I contacted airbnb and told them the same issues and told them I wanted a different place if possible. They told me they understand my situation and are willing to help me out. They canceled the reservation for me on the phone without giving me the cost breakdown the next day but refused to give a refund or another plce to stay. So I ended paying $3,200 for a night of stay. I spent 7 nights in my car until I could afford to pay for another airbnb and every one of those 7 nights I was on the phone with airbnb customer support. Each airbnb worker I was on the phone with told me they understand my situation and are willing to help me out with everything and will call me back in couple pf hours once they confirm it with their manager (because I told them the issues immediately), but never got back to me. And each customer support I talked the next day said he/she doesn’t understand why the previous person would do that to me.
My question is, what can I possibly do to get my refund from airbnb? Do I spend more money on lawyer and go to court or is there another way?
your help and advice is much appreciated