I am not a host, but a friend of mine is interested in becoming a host and has asked me to help him get started.
His first question is about communicating with renters. As a renter I know ABnB recommends communicating via their platform and I'm sure some communication via their platform is required but here's the question:
My friend, who has vision problems, is wondering if he would be allowed to use voice communication with the customer and if so, in your experience how much can be handled via voice as opposed to text / email?