Hi Bhumika, thanks for your message.
Sure, I can provide the information you've asked it's regarding reservation: **
I've checked in the transaction history and those payout are in the pending section.
It's from 14th of April. I've received the email on 14th of April with following message: We've issued you a payout of 7,945.58 zł. This should arrive in your account by 19 April 2023, taking into consideration weekends and holidays. April 2023, taking into consideration weekends and holidays. No payout obvously until now.
As I mentioned I've contacted airbnb several time during last two and half weeks by phone, by chat. My impression is that nobody wants to solve this issue and even more that it could be done intentionally. This assumtions are based on the way that airbnb is working on this with me. Actually not cooperting beside of nice messages - congratulaing and wishing good day.
I do business as well and even when my IT departament has issue it doesn't allow me to delay payouts to my business partners. For sure not postponing 2000 Euro without informimg event when the issue will be solved.
Currently I've active support ticket again for this case. This time is bit better because the supporting person is not closing the case - at least no now. She just saying that there is no updates in this case 🙂
I feel very unsafe with airbnb honestly at the moment beside that I was totaly not preapred for not having 2000 Euro on time in my packet.
If anybody can help in this case than I'm more welcome to cooperate.
For other hosts - my case could be an example of possible scenarios which any of you can have.
Best Regards
Dariusz
**[Reservation number hidden - Community Center Guidelines]