@Debra300
Thank you
This is the link that I spoke to ABB C/S back in September 2022 in relation to a partial payment refund for a Guest who cancelled part way during her stay.
I specifically stated they need to reprocess and adjust all outstanding Payouts that have become stuck in an endless Paused state as the amount overpaid was paid back to ABB as per my Cancellation Policy and to the best of my knowledge and understanding should not ever have been stuck in that loop.
.
Alas do you think that C/S Ambassadors get their heads around such a simple technical matter and refer my file to Payouts to process all subsequent transactions to resolve such a simple matter?
Nope, no credit towards been a long standing Host of now 5 years.
Most of my Guests are still in New Zealand on working Holidays so we are in regular contact and they are equally as annoyed that their monies have NOT been released to me.
Meanwhile it's now 6 months of paying out of my own pocket.
Some have made it clear they will not use ABB again.